Privacy Policy

Petcom ("we") is a pet identity and community registry for India. This policy explains what we collect, why, who we share it with, and how you can delete it.

Information we collect

• Account: email address, and (if you sign in with Google) your Google account email and name.
• Pet profiles:pet name, breed, colour, gender, approximate age, photos, optional medical notes, and the emergency contact phone number you choose to publish on the pet's tag.
• Location:the locality/city you type when adding a pet or filing a report, and — only if you grant permission — your device's approximate location to sort nearby vets. We never store continuous or background location.
• Found-dog reports:a photo, description, the finder's contact detail, and the found location. These can be filed without an account.
• Usage & device data: basic analytics events and device/browser info via PostHog and Vercel Analytics.

How we use it

To run your pet's ID card and QR tag, power the scan-to-reunite emergency page, send lost/found and care-reminder notifications, operate the optional vet-clinic and community-dog features, and improve the product. The AI pet assistant sends your question and the selected pet's profile to our AI provider to generate cautious, non-medical guidance; it does not diagnose or prescribe.

Who we share it with (processors)

• Supabase — database, authentication, photo storage.
• Vercel — hosting and Vercel Analytics.
• PostHog — product analytics.
• Resend — transactional email (alerts, reminders).
• OpenAI — powers the AI pet assistant.
• Google Maps Platform — maps and locality lookup.

We do not sell your personal data. We never show a pet owner's name, email, or home address on any public page — the public emergency page exposes only the pet's details and the emergency phone you chose to publish.

Data retention & deletion

We keep your data while your account is active. You can delete your account and all associated data at any time from Profile → Delete account inside the app, or by requesting deletion at petcom.in/legal/delete-account. Deletion removes your profile, pets, photos, and reports; it cannot be undone.

Children

Petcom is not directed to children under 13 and we do not knowingly collect their data.

Grievance officer (India)

As required under India's IT Rules and the DPDP Act, you can reach our grievance officer at petcommunity2021@gmail.com.

Contact

Questions? petcommunity2021@gmail.com.